Customer Service Representative

• Full Time
• Public
• Accepting Application
• 
  Location: 7 Junvon Close, Ogbaku Imo State

The Customer Service Representative (CSR) is responsible for providing excellent customer support by responding to inquiries, resolving complaints, and ensuring a positive customer experience.

The candidate must have strong interpersonal skills, problem-solving, conflict resolution abilities and customer-focused attitude

The role requires strong communication skills, professionalism, and the ability to handle customer interactions efficiently while maintaining company standards.

Job description

The Customer Service Representative (CSR) is responsible for providing excellent customer support by responding to inquiries, resolving complaints, and ensuring a positive customer experience. The role requires strong communication skills, professionalism, and the ability to handle customer interactions efficiently while maintaining company standards.

Key Responsibilities

• Greet customers and respond to inquiries via phone, email, WhatsApp, or in person.
• Provide accurate information about company services, products, and procedures.
• Handle customer complaints and escalate issues when necessary.
• Maintain proper documentation of customer interactions and transactions.
• Schedule appointments and manage customer records where applicable.
• Ensure customer satisfaction and maintain a professional company image.
• Follow company policies, procedures, and service standards.
• Collaborate with internal teams to resolve customer issues promptly.

Qualifications:

• Minimum of OND / HND / Bachelor’s degree in any relevant field.
• 1–3 years experience in customer service, front desk, or call center roles (fresh graduates may be considered).
• Excellent verbal and written communication skills.
• Ability to work under pressure and handle difficult customers professionally.
• Basic computer skills (Microsoft Office, CRM systems).

Other benefits

• Transportation allowance
• Annual Employee Health Benefits
• Company support with career advancement
• Paid Time Off and Paid Sick Leave
• Paid Maternity Leave

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